Last reviewed 2 September 2026. This page is the full version of the shipping and returns promises made across this site. If anything here contradicts something else you have read on Clarion Camping, this page is correct — tell us and we will fix the other page.
Shipping
What it costs
- Free standard shipping on orders over $70.
- Under $70: a flat rate, shown in your cart before you enter any payment details.
- Express: available at checkout where the destination supports it, at the rate shown.
The total you see in the cart is the total you pay. Nothing is added on the final screen.
Where we ship
We currently ship within the United States. If your address is not accepted at checkout, we do not yet ship there — email us and we will tell you honestly whether that is likely to change.
How long it takes
Orders are processed on business days (Monday to Friday, excluding public holidays). Delivery estimates are shown at checkout for your address and shipping method.
We would rather under-promise here than invent a date. Some items ship from partner warehouses and transit times vary by destination and season. If a delivery estimate matters for a specific trip date, email us before you order with your dates and postcode and we will give you a straight answer, including when the answer is "not in time".
Tracking
You will receive tracking by email as soon as your order ships. If tracking has not updated within 48 hours of dispatch, contact us — we will chase the carrier ourselves rather than asking you to do it.
Multiple parcels
Kits and bundles may arrive in more than one parcel, sometimes on different days. This is normal and does not mean part of your order is missing. Each parcel has its own tracking.
If something arrives damaged or does not arrive
Email us with your order number and, if relevant, a photo. We will replace or refund it. You do not need to argue with a carrier on our behalf.
Returns
The short version
30 days. Used gear welcome back. No restocking fee. No explanation required.
Gear you cannot hold in a shop is a gamble, and we would rather carry that risk than ask you to. Take it camping. If it is not right, send it back.
The details, so there are no surprises
How long do I have?
30 days from the date your order is delivered. Contact us within that window to start a return — the parcel does not have to be back with us by day 30.
Can I return gear I have actually used outdoors?
Yes. That is the entire point of the policy. Take it on a trip. Set the tent up. Sleep in the bag. If it does not work for you, it comes back.
Does it have to be clean?
Reasonably. Shake the dirt out, dry it properly, and pack it in something. We do not expect it to look unused — we do expect it not to arrive wet or mouldy, because a wet return usually cannot be resolved in your favour.
Who pays return shipping?
- Faulty, damaged or not as described: we pay. We will send you a prepaid label.
- Changed your mind, or it simply was not right: you pay return shipping. We do not deduct a restocking fee on top of that.
Will I get the original shipping cost back?
If the return is our fault — faulty, damaged, wrong item, or not as described — yes, in full. On a change-of-mind return, the original outbound shipping is not refunded.
What cannot be returned?
- Fuel and pressurised canisters. Carriers restrict these and we cannot accept them back.
- Fire starters and matches once opened, for the same reason.
- Items damaged by misuse — a pole snapped by forcing it, a stove used with the wrong canister, a tent cut. Ordinary wear from ordinary camping is not misuse.
- Gift cards.
For hygiene reasons we handle sleeping bags, liners and hydration bladders case by case. In practice we accept them back if they have been aired and dried; we will tell you honestly at the point you contact us rather than after you have posted it.
Can I return part of a kit?
Yes. If you return part of a bundle and keep the rest, the refund is calculated at the individual retail prices of the items you keep, since the bundle discount applied to the bundle as a whole. We will show you that arithmetic before you send anything back — no surprises.
When do I get my money?
We process refunds within 3 business days of the return arriving. Your bank or card issuer then takes its own time, typically 3 to 10 business days.
Exchanges
The fastest route is a refund plus a new order, so you are not waiting on two parcels in sequence. If you want a different tent size, order the right one and return the wrong one — tell us and we will make sure you are not out of pocket twice on shipping.
International returns
We do not currently ship internationally, so this does not yet apply. If that changes, this page changes with it.
Faulty gear after 30 days
If something fails through a manufacturing defect rather than wear or misuse, contact us regardless of how long ago you bought it. Manufacturer warranty terms vary by product and we will tell you exactly what applies to your item. We would rather deal with it than have you throw it away — the gear that does not need replacing is the gear that was worth buying.
How to start a return
Email our inbox with your order number and one line about what happened. You do not need to justify it. We will reply with instructions, usually within one business day.